

The transfer of information (along with authority and responsibility) during transitions in care across the continuum. Sender double-checks to ensure that the message was received.Receiver accepts the message and provides feedback.Using closed-loop communication to ensure that information conveyed by the sender is understood by the receiver as intended. Resident: "Breath sounds decreased on right" Important to direct responsibility to a specific individual responsible for carrying out the task.Helps team members anticipate next steps.Informs all team members simultaneously during emergent situations.Strategy used to communicate important or critical information Recommendation and Request-What would I do to correct it? "I feel strongly the patient should be assessed now. No prior history of cardiac or lung disease."Īssessment-What do I think the problem is? "Breath sounds are decreased on the right side with acknowledgement of pain. Chief complaint is shortness of breath of new onset."īackground-What is the clinical background or context? "Patient is a 62 year old female post-op day one from abdominal surgery.

Situation-What is going on with the patient? "I am calling about Mrs. Safe and efficient care involves the coordinated activities of a multi-team system.Ī technique for communicating critical information that requires immediate attention and action concerning a patient's condition Select for Text Description Multi-Team System For Patient Care Mutual SupportĪbility to anticipate and support team members' needs through accurate knowledge about their responsibilities and workload. Process of actively scanning and assessing situational elements to gain information or understanding, or to maintain awareness to support team functioning. LeadershipĪbility to maximize the activities of team members by ensuring that team actions are understood, changes in information are shared, and team members have the necessary resources. Structured process by which information is clearly and accurately exchanged among team members. Identification of the components of a multi-team system that must work together effectively to ensure patient safety. TeamSTEPPS is an evidence-based framework to optimize team performance across the health care delivery system. Encircling the four skills is the team structure of the patient care team, which represents not only the patient and direct caregivers, but also those who play a supportive role within the health care delivery system.

Interaction between the outcomes and skills is the basis of a team striving to deliver safe, quality care and support quality improvement. The arrows depict a two-way dynamic interplay between the four skills and the team-related outcomes. It is based on team structure and four teachable-learnable skills: Communication, Leadership, Situation Monitoring, and Mutual Support. Barriers,Tools & Strategies, and OutcomesĬontact Information TeamSTEPPS ® Framework and Competencies Team Competency Outcomes
